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AstroR
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Unscheduled engineer visit

Do Virgin engineers make unscheduled visits? He, asked if we were experiencing broad issues, which we were. He then offered to investigate  and resolve the problem, which he did. (Loose connection.)

First class service. Is this the norm? I just wasn't expecting a visit.

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DJ_Shadow1966
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Re: Unscheduled engineer visit

Hello

Yes they do sometimes especially if the fault in your connection is injecting noise into the line, which the engineer can tell from the cabinet and in the cabinet it will be reference to the house address.

As long as he had a Virginmedia badge then it is okay.

Regards Mike

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AstroR
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Re: Unscheduled engineer visit

Thanks for your reply. Much appreciated.

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