Virgin Media Community

[fxdacosta]

Dear Madam / Sir,

As a new customer, I've tried to register to access my account online with no success. I encounter the following message.

"We're sorry but this email address has not been verified yet."

However, I receive no verification email from you. Any assistance to resolve this matter would be gratefully appreciated.

Regards

[Matthew_ML]

Hey fxdacosta, thank you for your post and for reaching out today. Also a warm welcome to the community, I am sorry to hear you are struggling to make an online account.  

Recently we have made some improvements to our website and this has caused some customers with this issues, unfortunately. 

Please can you try this link and let me know if it works for you? 

Also when you get to the password side, Try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. 

[fxdacosta]

Hi Matt,

Thank you for your reply.

Unfortunately, your "link" does not contain a link for me to click on !

Regards

[Steven_L]

Thanks for coming back to us @fxdacosta, please can you check the link here.

Regards,

Steven_L