Been a customer since the days of NTL, have to say honestly your customer service not great anymore.
Very hard to speak to anyone and the last time I complained about my account being flooded with spam emails I got put through to India. The guy there tried to sell me a package for £20 that day and £5? a month for 6 months to fix MY computer when I was using webmail?
When I asked to be put back to the UK the line shortly after went dead!!