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Andy-L-HERTS
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Unable to sign into account

Unable to sign into account, can't remember security question.

When trying to sign in using details to reset such as last bill etc, gives error message.

Not much in the way of help on the help pages, nice round and round to the same page.

 

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Andy-L-HERTS
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Re: Unable to sign into account

No reply either from your text message service since text message at 1704hrs

 

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Andy-L-HERTS
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Re: Unable to sign into account

still no reply from the text service, but some nice badges earned for posting my woes.

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Andy-L-HERTS
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Re: Unable to sign into account

Still nothing on the text service.

Been a customer since the days of NTL, have to say honestly your customer service not great anymore.

Very hard to speak to anyone and the last time I complained about my account being flooded with spam emails I got put through to India. The guy there tried to sell me a package for £20 that day and £5? a month for 6 months to fix MY computer when I was using webmail?

When I asked to be put back to the UK the line shortly after went dead!!

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Andy-L-HERTS
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Re: Unable to sign into account

Still waiting on any text help.

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Andy-L-HERTS
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Re: Unable to sign into account

Finally resolved after a wait on the phone, never did get any text messages of help, even after going through automated reset of equipment that volunteered link .

 

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