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JB1948
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Unable to reset my account password

Good evening 
I have researched this forum and called the helpline and I’m hitting the same brick wall as everyone else 

for some reason I cannot access my account to change my password, it keeps going round in circles.

tells me doesn’t recognise my email address doesn’t recognise my password 

tried various browsers even tried my laptop and nothing 

please can someone help

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Steven_L
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Re: Unable to reset my account password

Hey @JB1948,

 

Thanks for getting in touch with us over the forums.

 

Have you been able to get this resolved since you last posted? If not, please don't worry we can look into this further for you, please respond to my private message and we can look into this further.  

 

Regards

Steven_L

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