Unable to remember security passcode

[porc3lain]

Hello!

I've just tried to call to switch packages as my introductory offer has elapsed, and I've been asked for my passcode which is saying doesn't match. I've seen in other answers there should be a hint but there wasn't one when I rang.

Would someone please be able to assist me with resetting it?

Thanks 🙂

[Ayisha_B]

Hi @porc3lain,

Welcome back to our Community Forums and thanks for your post 🙂

I'd love to look into this so will pop you a PM now and we'll take it from there.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Cheers