Turn Off Web Safe Without Access To Account

[Lauris123]

I can't access my account/change password on my account due to the Code DEF01 error problem, is it possible to turn off the web safe from your end?

[Reece_MH]

Hi @Lauris123,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. I'm going to send you a private message so we can look into this for you.

Please look out for it in the top-right, purple envelope.

Thanks,