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Pixi
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Text from+44 7860 064711

Hi I upgraded my package last week, and was told I needed to have an engineer visit and an installation fee!! Tried to argue I didn't need an engineer but was told one was coming on 4 February.  Then on 29 January I got a text from the number above saying the engineer won't be coming and equipment is being sent for self install, which is what I wanted initially.  

Is this a real virgin number, as I have heard nothing else about cancellation of the appointment or delivery details?  

I can't get answers from the website, there is no web live chat option, and I can't keep waiting for hours waiting for the call centre

I just need to know if the number/text is legitimate.

Many thanks and happy Saturday!

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Graham_A
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Re: Text from+44 7860 064711

If you have an appointment booked it will show up on your My Virgin Media page when signed in with the primary username.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Pixi
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Re: Text from+44 7860 064711

Thanks for replying to my query.  I checked and it said an engineer is still coming out; I wish it wasn’t as I have to clear and move a large bookcase  for him to access the cable box!!  I still don’t know if the text message was legitimate though, and if it is scam how they knew exact details of when the engineer was going to call.

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