on 30-01-2021 17:38
Hi I upgraded my package last week, and was told I needed to have an engineer visit and an installation fee!! Tried to argue I didn't need an engineer but was told one was coming on 4 February. Then on 29 January I got a text from the number above saying the engineer won't be coming and equipment is being sent for self install, which is what I wanted initially.
Is this a real virgin number, as I have heard nothing else about cancellation of the appointment or delivery details?
I can't get answers from the website, there is no web live chat option, and I can't keep waiting for hours waiting for the call centre
I just need to know if the number/text is legitimate.
Many thanks and happy Saturday!
on 30-01-2021 18:16
If you have an appointment booked it will show up on your My Virgin Media page when signed in with the primary username.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 31-01-2021 10:19
Thanks for replying to my query. I checked and it said an engineer is still coming out; I wish it wasn’t as I have to clear and move a large bookcase for him to access the cable box!! I still don’t know if the text message was legitimate though, and if it is scam how they knew exact details of when the engineer was going to call.