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Chris_mac
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Telephone support password

When I contact Virgin on the phone, secure password that is requested doesn't match with what I beleive it to be.

How can I update this password?

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newapollo
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Re: Telephone support password

Hi Chris_mac

The phone password is actually the memorable word that you set up with VM.

They can send a reminder through the post.

If you keep inputting the wrong password, or don't input one, then the call should be picked up by an agent who can ask other questions to validate you as the account holder.

Dave

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John_GS
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Re: Telephone support password

Hi Chris_mac

 

Thanks for posting, 

 

I'll be happy to help with this.

 

I'll PM you now to assist.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Chris_mac
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Re: Telephone support password

Great, thanks for your help John.
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