Virgin Media Community

[Johnm81]

I have forgot my password and have phoned up about speeds and can not get into my account. They wouldn't accept any security questions. I have forgotten my password

[Steven_L]

Hey @Johnm81,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with your telephone password, I can see that the team haven't offered you any over methods of passing security.

I would be happy to take a further look into this for you but would need to take a few details via private message.

Please look out for this and we can get started.

Regards,

Steven_L