I have just had a phone call from someone claiming to be from tech support,saying my WiFi had been compromised. He asked me to download an app called “plangrid build field app” . At this point I became suspicious and asked him what my name was,and he hung up. Anyone else had this happen? Thanks
This was a scam call. Have a browse through the past topics on this forum and you'll find plenty of similar descriptions from others.
For future ref, VM do not make unsolicited outbound tech support calls to their customers. If you get any more such calls about VM 'detecting problems' with your connection (which you almost certainly will do) then they are all scam calls. In addition, the real VM will never ask you to download remote access software to your device, nor will they ever want to take remote control of your devices either.
Thank you for bringing this to our attention. As @goslow has advised, a member of our technical support team would not make contact with a customer unless this has been discussed and agreed upon in advance, so you'd be aware of and expecting the call. We would also never ask you to download an app to control your equipment remotely.