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Suspicious phone call

Hi there

Just received a call off someone claiming to be from Virgin Media but was from a mobile number and said they were working from home, knew that id recently changed my contract but couldn't tell me which tv and broadband package I have and trying to offer me a new deal For hslf the price. Can someone please confirm Virgin Media has people working from home as claimed by the guy who called me and also offering these deals. He has sent me an email with a picture of himself with his id too but still not sure this is legitimate. 

Many thanks

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Very Insightful Person
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Re: Suspicious phone call

they certainly have many people working from home - i thought that calls now showed to be coming from the official numbers rather than mobile but that may not be all calls

wait here and VM should be able to confirm either way

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Tony
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Re: Suspicious phone call

Good Morning @Bones07

 

A very warm welcome to the forums and thank you for the post. 

 

I can confirm that the high majority of our staff are still working at home. Most of our calls do come from a Virgin number, However some of these will be mobile number as you have experienced here. I understand the concern but it certainly sound like it is one of our representatives. 

 

Hope this helps 

 

Kind Regards 

Zak_M 

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