Just received a call off someone claiming to be from Virgin Media but was from a mobile number and said they were working from home, knew that id recently changed my contract but couldn't tell me which tv and broadband package I have and trying to offer me a new deal For hslf the price. Can someone please confirm Virgin Media has people working from home as claimed by the guy who called me and also offering these deals. He has sent me an email with a picture of himself with his id too but still not sure this is legitimate.
A very warm welcome to the forums and thank you for the post.
I can confirm that the high majority of our staff are still working at home. Most of our calls do come from a Virgin number, However some of these will be mobile number as you have experienced here. I understand the concern but it certainly sound like it is one of our representatives.