I’m just about to move house and have a virgin install booked soon. I had a call from 07445576718 who very quickly rushed through ‘I’m from virgin media - trying to sort some conflicting information for your install’ (which he didn’t specify, then instantly tried asking for digits in my passcode. I presumed spam call. I asked if he could do this by email, he said no only call or text.
My queries are
1) is this a genuine virgin media number? if not, then you must have some data leak, such that the person got my phone number after ordering your service on your website (not through a comparison site).
2) if it is genuine, then you really need to train your callers to verify who they are and provide some way for customers to know if genuine or not, eg emailing some details first from a suitable virgin media address.
3) if genuine, why can’t any details be sorted via email / online? All other data was submitted that way.
Kind regards
Chris