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Krokodile29
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Suspicious Activity Letter

Yesterday I received a letter stating that my account has been locked due to suspicious activity on my account. The letter also states that I can reset my password by clicking "forgotten password" during login. This does not work, I click on forgotten password and follow the steps but it all goes wrong when I enter my security answer. It's rejected when I know its correct, and when I input my other information like my last bill and area reference that information is also rejected when it can't be wrong as I have it in front of me. Can anyone assist me as this prevents me from accessing my email address. 

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Natalie_L
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Re: Suspicious Activity Letter

Hi Krikodile29

 

Welcome to the Community and thank you for posting. 

 

I am sorry to hear this has happened, I can appreciate you must be concerned but please do not worry as I am sure we can help.

 

I am going to pop you over a private message to gather a few more details and we can go from there.

The message will appear in the purple envelope on the top right of the page.

 

Speak soon, 

 

Nat
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