Received a call from this number, apparently a genuine virgin media number.
Caller claimed to be from the sales team and knew my name but then offered to tell me about potential deals on mobile upgrades, not trusting this call because I've done my upgrades on both of my mobile accounts in the last few days, surely the virgin computer system would have this noted on my account to stop someone calling by mistake.
Thank you for your post and welcome to our forums 🙂
This number is our sales team, I am sorry if they seemed unprofessional as yes you are correct your notes would have said you have recently upgraded.
If you are ever unsure or wish to report you can do so via our security hub here