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Kev11
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Strange text we have failed to pre authorise

We have faiIed to pre authorise your monthIy payment. Please update your biIIing detaiIs using the foIIowing form: [REMOVED]

got this text on virgin contact number. Is it genuine?

[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines]

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campo7
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Re: Strange text we have failed to pre authorise

Hi

No this isn’t genuine 

please delete

i have passed this on


Here to help! I'm a manager helping out whilst working from home. Find out more


Kev11
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Re: Strange text we have failed to pre authorise

Many thanks

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Kev11
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Re: Strange text we have failed to pre authorise

Campo what happens if I click on the link. I stupidly did and put my virgin pass word in. About half an hour later I thought again. I went to virgin account and changed password and security question. I also cancelled the debit card for virgin. Is there anything else I should do? Does Clicking the link affect my iPhone? Sorry for bothering you mate. 

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Graham_A
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Re: Strange text we have failed to pre authorise

You should also change the password on any other connection where you use the same password.

If you entered any bank details into the phishing page you should also alert your bank.

You may also like to report the fraud attempt to the police via the Action Fraud website.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Kev11
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Re: Strange text we have failed to pre authorise

Graham many thanks. Fortunately it was a one off password. I will alert fraud action site. Keep safe.