Hi Bikernp10,
Thanks for your continued responses about this malware issue, I can understand your concern but I'm sure there is nothing to worry about if you have followed the instructions on the letter you have received.
As further help and advice to keep you protected, you can change all passwords to important apps and accounts such as banking apps, your Virgin Media Online Account, any shopping websites such as Amazon which have your banking details if you feel like you want to be extra careful.
Keeping your computer up to date and frequent virus scans (I do a scan once a month on my personal PC) will help keep you well protected and in the know with any issues. You can do this on your smart phone or tablets too!
I also have a handy link here - Fraud Prevention Tips and Tricks - which has a blanket overview of fraud that I think will be helpful 🙂
I hope my info gives you a bit more clarity!
Thanks,
Megan_L