I got a letter about spam coming from our devices and I am trying to sort it out but the page rejects my log in and then my last name, account number and area, the three of them heading the letter. I would appreciate some help on this.
To correct the issue I tried to log in in the Virginmedia portal with my old email address and password. I thing that is the way I have always logged in. But it was rejected. I closed the email account a few months ago. I clicked the option to recover username and password to log in and the new page asked me to provide my last name, my account and area. And I was rejected again when your letter about spam included the same data.
I have scanned all devices and the scan found two Identity risks in my wife’s phone. She uses a blueyonder.co.uk email account. We changed the password. The auto forward option was not ticked. It would great to confirm if changing the password has stopped the spambot operating.