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Someone is using my address to get a virgin sim card

Not for the first time, I have received a letter addressed to “The Customer” with details of an update to someone’s mobile phone plan. Nobody at my house have any contracts of products of virgin media’s. We have previously tried to get our address removed from virgins systems but this has happened again. I have tried calling customer services but because I don’t know the account holders details, they won’t deal with me. What can I do to get my address removed from this clearly fraudulent account before it affects my credit rating etc?

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Re: Someone is using my address to get a virgin sim card


Hello

This  will need escalating to the Virginmedia fraud team.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Someone is using my address to get a virgin sim card

Thank you!

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Re: Someone is using my address to get a virgin sim card

Hi pcjon79,

 

Thanks for your post and welcome to the community.

 

I'm really sorry that you're still getting the details of someone else's account sent to you.

 

I'd like to help you make sure we get this stopped, and the correct details on the person's account.

 

I'll pop you a private message now to take some details.

 

Thanks

 

Melissa

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Re: Someone is using my address to get a virgin sim card

Hi Virgin, this has happened to me aswell, I have received several emails saying I have set up a new virgin mobile contract , and they have all my address details on it, and even received one this morning regarding a bill. Can you help please?

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Re: Someone is using my address to get a virgin sim card

Hi sneakymarkus,

 

Thanks for your post. Sorry to hear this has occurred. I'll send you a private message to get your account details.

 

Cheers,

Corey C

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