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wqwert
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Someone else’s uses my home address for billing purpose

Hi,

Im a VM Broadband customer. I found out last week when i received a price increase letter from VM and someone is using my home address for Virgin Media billing purpose. Please anyone  advises me on this. How to remove his name against my address?.

Thank you.

Kind Regards,

Sat

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Gareth_L
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Re: Someone else’s uses my home address for billing purpose

Hello wqwert

Sorry to hear about this 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Someone else’s uses my home address for billing purpose

Hello wqwert

I have looked at both accounts 

What has happened is a mistake 

Your address has been used as a contact option on the letter you received 

This has now been removed from the account on the letter and nothing else will be sent 

I have fed this back to the correct department so it doesn't happen again in the future 

Gareth_L

wqwert
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Re: Someone else’s uses my home address for billing purpose

Thanks alot for your help.
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Gareth_L
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Re: Someone else’s uses my home address for billing purpose

You are very welcome wqwert

Anything else you need barring billing and package changes 

Were here to help 

Gareth_L

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