Virgin Media Community

[Tomanyissues]

I keep being told I've got malware, gamut, on a device using my WiFi....yet I've scanned my computer and phones using Norton 360 and sky scanner and nothing has been found...I have a firestick and firecube...I haven't scanned these...anyone got any ideas...

[Paul_DN]

Hi Tomanyissues,

Thank you for reaching out to us in our community and welcome, have you removed the 2 devices not checked to see if you are still getting the same message?

Regards

Paul.

[Tomanyissues]

My phone's and firesticks/firecube are always connected....I can only assume it's my computer...but everytime I go on it I ru a scan and it says nothing found 🤷 

[Tomanyissues]

I would also add that both fire stick/cube are used with a VPN...as are my phone's...and computer...but when I got the last "gamut" security message my daughter was on the computer printing things for work and didn't have the VPN on...

[Ashleigh_C]

Hi there @Tomanyissues 

Thank you so much for your update. 

Where exactly do you see this error message and how is this effecting your service? 

Thank you again. 

[Tomanyissues]

Hi Ashleigh it doesn't seem to be affecting my device I just get emails and letters from virgin saying malware has been detected

 

[Tomanyissues]

Hi Ashleigh, it doesn't seem to affect my computer...virgin send me emails and letters saying they have detected malware on my system

[Ryan_N]

If you have followed the steps outlaid in the email to do the scans etc and nothing has been found - I would continue to use the service as normal. 

Cheers, 

Ryan. 

[Tomanyissues]

But virgin now saying they may start to block my emails🤷

[Tom_W1]

Hi @Tomanyissues thanks for your further reply.

Regarding emails being blocked, is this from either a NTLworld.com or Virginmedia.com email address? If so, please kindly reset your password on these email addresses to a brand new and unused password - this will help with any potential breach on the email address too and stop this being blocked.

Many thanks