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Jen_All
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Security

My account seems to have been hacked, does anyone know how I can get to speak to a real person rather than an automated call?

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kizi
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Forum Team (Retired)
Forum Team (Retired)
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Re: Security

you can use the live chat option on the website 


Here to help! I'm a technician helping out whilst working from home. Find out more


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MissPasko
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Re: Security

Here is the Virgin Media help page for your problem.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

If that doesn't help, or you have any further problems, the forum here is a good place to ask for advice.  The community members can often give self-help instructions or get the Forum Team (VM employees) involved if back office work is needed.


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Jen_All
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Re: Security

Thank you but I did eventually get to speak to a human and kind if resolve the issue.;