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Civildiservice
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Security word when phoning

  • Hi,
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  • Currently going through a divorce from soon to be ex wife and I’m rather worried that she could potentially phone virgin and try to take a new phone out in my name. How can I go about changing the security question that we always have to enter when we phone? 

  • Thanks 
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Beth_G
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Re: Security word when phoning

Hi Civildiservice,

 

Thanks for your first post and welcome to the community.

 

As long as the mobile account is under your name, no third party with access to the memorable account word will be able to take out a handset loan or any sort of contract under your name.

 

However if you are still concerned, I'd be happy to reset the security word for you on your account if you'd like?

 

Kind regards,

 

Beth

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