I am feeling a little confused by this whole situation to be honest. I initially called because my broadband was so slow. I did some speed tests and was getting an upload speed in single digits. I then followed some diagnostic tests suggested by the virgin help website and there was no difference.
When I phoned the 0345 454 1111 number I spoke to someone who promised to help, he mentioned that there were some local issues and an engineer was going to be looking at the local cabinet (?) to fix things. He also ended up signing me up to a new package which would be the sign price as my existing one but included super fast broadband download speeds of 300+mbps, a whole raft of additional channels on my tv and and O2 sim card (??)
I have tested my broadband speed this morning and the test tells me I am getting download speed of 89.6 mbps which is a lot better than I was doing before but certainly not 300 mbps.
My new sim arrived this morning and I also got an email saying that my bill for O2 was £10.
I am nearly 80 and this is very confusing for me.
I would really appreciate your help. Thanks so much