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Secondary email accounts can't change passwords

Joining in

There is no way to reset your password on a secondary email account.It is driving me mad. To show how ridiculous the system is I am setting up a new computer the primary email address is working on the new computer with an accepted password the old computer will not accept the password for this account telling me it can not verify the account.


Please virgin media make you website easier to navigate and allow me to reset my forgotten passwords on two secondary accounts. I am even re directed to ring 150 and then the options only check my broadband line and there is no facility to talk to someone about this.


And don't get me started on the wifi facilities or lack of them  and its unreliability.

Please help


Very Insightful Person
Very Insightful Person

The way to change passwords on secondary accounts has changed.

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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