Had a phone call from someone professing to be from Virgin, telling me that there were problems with my broadband. Unfortunately, over the last few day we really did have problems which, along with ill health, made me unwary. I was told I was due a refund due to “poor service” and...well, let’s just say they managed to access my bank account, and you can guess the rest.
I’ve reported this to all the necessary people, and, hopefully all will be OK. This isn’t really a question, more of a warning; to be on your guard. These people are so plausible, and they frightened me into thinking I’d lose my Virgin services if I ended the call, or didn’t do as they asked.
There are some real b******s out there...don’t get caught out like me.
Unfortunately, this is quite a common thing and 1,000's of people around the world allow scammers access to their computer. ISP's simply do not call you up and put remote access software on your computer then go through some implausible nonsense (such as using event viewer to con you into thinking there's something wrong with your computer) to bamboozle you and gain access to your bank account. It should also be noted that your bank may not always refund you.
You have done the right thing reporting them; here's hoping you get the outcome you seek.
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Thank you to all who have answered. I only have myself to blame; I was taken in completely. I think I’ve done all I can at the minute, but laptop’s going to a reliable Computer Technician for a “deep clean”. It won’t be used again until that’s been done.
It could have been a lot worse financially; I suddenly put two and two together, and realised what was going on. If nothing else, it’s taught me a lesson!