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Joining in


Wanted to know if this was a scam text.

I haven’t ordered anything.

Can anyone help.





Super solver

It seems to check out. Have you had an upgrade offer emailed to you recently? 

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Forum Team
Forum Team

Hi Toni4,

Thank you for your post, welcome to the Community Forums!

Hmm, yes these text messages do look legit, however I would avoid clicking on the links just incase.

We can see that you spoke with us yesterday, is that correct? If you still would like us to look into this matter please let us know.

Thank you



I didn’t get an offer and nothing arrived but thank you fir the info.

Hi Beth,

Yes, I did speak to someone but they said that virgin had not sent anything as far as they could see.

I did try and explain that I have been with virgin for years and my hub has never been changed. I’m still on super hub 2ac.

I doubled my speed but really hasn’t made a difference.

Is it possible for virgin to send a new hub?

It would be great if you could look into it for me as  the text could be legit.




Thanks for the reply @Toni4 on the forums. 

I will look in to this and assist you.
It does seem as if the equipment there may be outdated.

I will send a private message.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Hey @Toni4, thanks for speaking with us today. 👋🏼

I'm glad we have been able to assist and get this confusion clarified.
We have also advised on the equipment being upgraded, more information can be found within our chat.

Let us know how it goes when it gets delivered.
Reach out to us for any other queries you may have.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Hi IIyad_Y 

Just a quick question, is the isolator cable on the hub 5 quite long?

My virgin media socket is at one end of the room but the phone socket is at the other end of the room.

Are the Isolators the same, was thinking that I might be able to use the old cable if it fits. 

when we first had virgin installed the engineer did the cable and it was very long.

Hope this makes sense.

Kind regards 



Thanks for coming back to us @Toni4.

Can you confirm if the installation of the new hub has been successful?

You might need either a new cable issued to you, or we can aim to relocate the hub for you, in a more accommodating location.

Feel free to let us know if you need further assistance.



Hi David,

I was told by virgin that hub 5 would arrive tomorrow and yodel would confirm.

Unfortunately, I have not had any confirmation from Yodel

I have no idea if it will arrive tomorrow.

Are you able to check for me?

kind regards