@Stanzee wrote:
Scam?
Definitely!
Just for the record, it's a well know and long running scam. Sometimes they say they are from BT and when people say they are with Virgin Media, the scammers reply by saying that BT handle Virgin Media broadband. That's totally untrue of course but scammers always have a (sort of plausible) answer for everything!
Also, the number you saw in caller display or by dialing 1471 will have been spoofed (faked) and may well belong to a completely innocent individual or organisation. The next time the scammers call, and sadly they will call you again, it will appear to be from a completely different number.
Be aware that scammers have started using fake numbers that appear to be mobile phone numbers. That's because many genuine customer support staff including VM staff are working from home these days and using mobile phones for work.
Coenoby
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I am just another Virgin Media customer.
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