Tom, you took me through security, i gave you my name, my account number, my address, my last bill amount, the fact that i don't use direct debits and you fail me on the fact that I can't give you an my 'next payment date' because it has not yet been updated on YOUR site? What kind of service is this? I gave you everything you asked for and you just kept coming back with questions until you failed me on one.
You then send me a link to a private chat that instead takes me through to a page offering me upgrades and offers from Virgin media NOT a private chat, so you then tell me to call customers services, customer services that rarely speak English, customer services I have already called before coming on here over 5 times and gotten nowhere because they can't even take down my name correctly due to the language barriers.
I just want you to tell me whether these emails and calls I am getting are genuine, I don't want to get into my bank account and withdraw £1m.
I can't believe when customers are being contacted from people claiming to be from Virgin, and everything looks to be legit, they have my email, my phone number, my name and address but something feels not quite right about it, that Virgin don't have a way of checking these emails and numbers to prove if they belong to the company or not, it's criminal.
