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AnniePoohs
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Scam or genuine ?

I am moving house soon and put my new post code into the checker to see if I could get Virgin  in my new place. I got a notification saying that someone would be in touch within 10 days. I received a call today from an individual who offered half price on my current package when I move. Sent me an email from himself to verify who he was. Told me not to contact the move team when I move and to only deal with him.

My gut is telling me something isn’t right here. Is there a way to find out if this guy is genuine.

he knew my package details, email addresses etc but I guess that doesn’t mean anything these days. 

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Natalie_L
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Re: Scam or genuine ?

Hi AnniePoohs, 

 

Welcome to the Community and thank you for getting in touch. 

 

We apologise for the delay in response and for the uncertainty surrounding the call.

 

Have you been able to confirm if the caller was a member of the Virgin Media team since your last post?

Unfortunately, I have been unable to locate your account to confirm the notes but if you still remain unsure, please let me know and I will be happy to investigate further. 

 

Thank you 

Nat
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