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MattMason007
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Scam or Genuine call???

I cancelled my Virgin Contract yesterday. 

today I had a call from [MOD EDIT: PERSONAL INFORMATION REMOVED] claiming to be Stephen from Virgin Media. 

He knew I had cancelled yesterday and offered me a deal if I am willing to stay on.

He knew how long I had been with Virgin

He knew the package I was on and services I had.

Either this is genuine and he is employed Virgin or by Virgin as an outsourced contractor.

or Virgin have a serious Data breach. 

moderator, please confirm either way. 

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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Graham_A
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Re: Scam or Genuine call???

Based on similar posts this is likely to be genuine as Virgin Media do have staff working from home making similar calls with retention offers following an account closure request.

The VM Forum Team should be able to advise further.

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Graham

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MattMason007
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Re: Scam or Genuine call???

Hi. Thanks for the message. 

do you know how to contact the VM forum team in order to get them to comment also?

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Graham_A
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Re: Scam or Genuine call???

@MattMason007  I have already flagged this to the VM Forum Team.  They should respond to your post either later this evening or tomorrow.

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Graham

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Corey_C
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Re: Scam or Genuine call???

Thanks for your post and for reaching out to the Community Forums, MattMason007,

 

@Graham_A would be correct that it was the Retentions Team, as may contact recently cancelled accounts with offers unique to this team. 

 

Cheers,

Corey C