Following me downgrading my package, around 48 hours later, I started getting calls from the following number:
They text asking if I was free. When I asked who it was they said "Steven from the virgin media downgrade team, it appears we can offer you a better deal". I said I was not free. I have contacted virgin media who said noone from Virgin has looked at my file since my conversation when I downgraded so likely a scam. They requested the number which I have posted below. I asked if it could be someone within virgin as they knew I had just downgraded and they are looking into it. I have blocked the number but they continue to call 3-4 times daily.
If a mobile contacts you from virgin. Do not give any details and contact virgin directly to see if it is legitimate!