Scam call??

[Keelanmee17]

 

 

 

I’ve just had a call from someone saying he’s from virgin media. Felt dodgy from the get go. He rang back 3 times in a row and ended up telling him not to ring me again. Felt strange I was being called at 8:15 at night on a mobile number. Then had a test saying my “Pre-contract documents were ready” when I asked to cancel my contract last week. I’ve attached pictures.

If this turns out to be legit then apologies but everything about it feels dodgy. 

[goslow]

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@Keelanmee17 wrote:

I’ve just had a call from someone saying he’s from virgin media. Felt dodgy from the get go. He rang back 3 times in a row and ended up telling him not to ring me again. Felt strange I was being called at 8:15 at night on a mobile number. Then had a test saying my “Pre-contract documents were ready” when I asked to cancel my contract last week. I’ve attached pictures.

If this turns out to be legit then apologies but everything about it feels dodgy. 

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You'll find more than a few topics across the forums where a call to VM where you say 'I want to cancel' is inexplicably turned into 'I want to renew'!

Two of your images have been moderated as they probably contained personal info.

You'll need the VM forum team to look at your account and advise what is going on here and if it's genuine or not. They will normally reply here within a few days.

[Lee_R]

Hi Keelanmee17, thanks for posting and welcome to our community.

Sorry to hear that you're leaving us.  Thanks for bringing your concerns regarding a received call.  I would like to take a closer look, to offer you some reassurance.  I am going to send you a private message.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi Keelanmee17, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here whilst you're an existing customer.

Regards

Lee_R