Virgin Media Community

[Geffas]

I’ve just received a phone call saying they are from virgin asking me if they can check my broadband & asking to access remotely I put the phone down is this a scam !!

[nodrogd]

You don't have to read many similar threads on this forum to work out that it is a scam.

VM will not contact you like this & will certainly not require remote access to anything you have connected. They can access your modem remotely to get any information they need on how your connection is performing without any intervention from you.

[Ayisha_B]

Hi @Geffas,

Welcome to our Community Forums and thanks for posting. 

This is indeed a scam and as @nodrogd has said we would never contact you like this.

We have some tips here on how to handle these types of calls. 

Thanks for remaining vigilant.