You don't have to read many similar threads on this forum to work out that it is a scam.
VM will not contact you like this & will certainly not require remote access to anything you have connected. They can access your modem remotely to get any information they need on how your connection is performing without any intervention from you.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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