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Leonardshaircut
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Re: Scam Telephone Call Pretending To Be Virgin Media ?

Just started receiving phone calls from the pretend virgin media scammers. The first one I answered because we were expecting a call from an unknown number but I quickly became suspicious and hung up. It was the usual spiel about slow connections and router. The following numbers have been used since and are all different.

[REMOVED].

My other half has since been answering the calls and thinks it’s hilarious to engage them with ridiculous conversations on unrelated topics where they eventually hang up but I just find it annoying. No point in blocking the numbers because they are just using a different one each time. We are pretty savvy about such stuff but some poor sod is going to get caught out. Be careful folks.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Zach_R
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Re: Scam Telephone Call Pretending To Be Virgin Media ?

Hi @Leonardshaircut,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear that you've been receiving these calls. Unless you've discussed and agreed to a call back in advance with the team, we wouldn't make outbound calls related to technical faults.

If you haven't done so already, I'd advise signing up to the Telephone Preference Service to help minimise any unwanted scam calls. You can also find some further information here.


If you receive them on your Virgin Media landline, there's more information here.

Thanks,
 



Zach - Forum Team


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nodrogd
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Message 63 of 65
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Re: Scam Telephone Call Pretending To Be Virgin Media ?


@Leonardshaircut wrote:

Just started receiving phone calls from the pretend virgin media scammers. The first one I answered because we were expecting a call from an unknown number but I quickly became suspicious and hung up. It was the usual spiel about slow connections and router. The following numbers have been used since and are different.

My other half has since been answering the calls and thinks it’s hilarious to engage them with ridiculous conversations on unrelated topics where they eventually hang up but I just find it annoying. No point in blocking the numbers because they are just using a different one each time. We are pretty savvy about such stuff but some poor sod is going to get caught out. Be careful folks.


@Leonardshaircut  Please be aware that most of the numbers these scammers are using are in fact cloned from genuine businesses & consumers, most of whom have no idea their number is being used in this way. Hence posting them on public forums could result in these people getting abusive calls from people thinking they are connected with the scammers, who are actually calling from outside the UK & outside the jurisdiction of our authorities. I have requested a mod remove them. Thanks.

PS. Engaging with them only makes things worse, as your number is then marked as responsive & will be circulated to other scammers.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Leonardshaircut
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Re: Scam Telephone Call Pretending To Be Virgin Media ?

Sorry I didn’t realise I wasn’t allowed to put the telephone numbers on here as others on the thread have done the same and they weren’t deleted.

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nodrogd
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Re: Scam Telephone Call Pretending To Be Virgin Media ?


@Leonardshaircut wrote:

Sorry I didn’t realise I wasn’t allowed to put the telephone numbers on here as others on the thread have done the same and they weren’t deleted.


This is a recent change in policy due to a surge in the amount of cloned numbers. This thread goes back nearly 6 months, at which time the scammers behaviour was to fake numbers that were not in use.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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