Good Afternoon mp101,
Thanks for you post and a very warm welcome to you
Sorry to see you're a little unsure in regards to the nature of this phone call.
I'd be happy to look into this for you further if you're still seeking assistance from our team
Drop a response below if this required and we'll take this to PM
Can I also politely ask you to remove the sales agent's phone number from the original post?
Thanks
David_Bn