@johnnich wrote:
Taken phone call today from Virgin
They knew my very long unique broadband ID alpha numeric data ...
@johnnich
You have correctly identified that this was a scam attempt. Hopefully you did not provide them with any personally identifiable information about yourself nor allow them remote access to your computer or banking information.
Unfortunately, now they have made contact with you, they will doubtless try again so be on your guard for further attempts. The best approach is to put the phone down and not engage with them.
Further advice is available below from the government National Cyber Security Centre
https://www.ncsc.gov.uk/guidance/suspicious-email-actions
If you have had issues with your Virgin Media landline phone then you can post a query in the 'Home Phone' forum and one of the forum team should be able to help you with this.
If you continue to receive scam calls, then using a call blocker/screening device can help prevent these coming through to your phone.