Taken phone call today from Virgin They knew my very long unique broadband ID alpha numeric data They got me to enter various bits of CMD data which revealed over 1300 errors since Feb They wanted me to enter an email address into the CMD area so they could delete the errors They were very plausible but I was suspicious and refused to do so I asked where he was based (Indian accent) – he said 81 Newgate Street London This appears to be a BT office address They did not want to give any details beyond their name (Paul Smith – I ask you!) They didn’t want to provide extension details so I could call back He said this would result in him losing his job as he would told he was not doing his job properly!!! I was already suspicious because I have had no sense of lower broadband speeds which was the purpose of the call What I have had over the past two weeks is a number of breaks in landline telephone service with Virgin Media so I am wondering if the two things are related! I tried to contact Virgin but found it impossible to talk to a person – Covid-19 cited as partly to blame. There is no web chat facility There is no email facility It feels like a scam so I wanted to alert them and it is impossible to alert them so they can make their customers aware (duty of care?) Surely they should be alerted if this is a scam and make their customers aware but there does not seem to be any convenient way to alert other customers. So I am posting this in the forlorn hope Virgin might take notice!!!
Taken phone call today from Virgin They knew my very long unique broadband ID alpha numeric data ...
You have correctly identified that this was a scam attempt. Hopefully you did not provide them with any personally identifiable information about yourself nor allow them remote access to your computer or banking information.
Unfortunately, now they have made contact with you, they will doubtless try again so be on your guard for further attempts. The best approach is to put the phone down and not engage with them.
Further advice is available below from the government National Cyber Security Centre