"You can forward the suspicious email to our dedicated mailbox – email@example.com. Ensure you mark the message as Spam, then delete the email.
If after forwarding a suspected phishing email you receive a ‘Spam Content Found’ message from us, then we're already aware of the email and have taken steps to ensure the email is blocked on our Virgin Media Mail platform."
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I agree, this should be communicated to customers. The email is very convincing, it's hard to tell it's a fake. Its clever as it's done just after Christmas and new year when it's not impossible that bank accounts may be low on funds, Last year I opened it before I realised it was a scam because the email address was weird and they asked for account details which of course they already have. Not everyone us going to realise and if they put the info in that's it.Virgin should be contacting all customers to warn them.