Virgin Media Community

[BunnyWoof]

Just had a call from an Indian gentleman (number 01132137xxx) who, after a very long delay, asked if i was aware that my internet was going to be cut off after 7 days.  Told him that he was obviously not from Virgin and, if he was, why was I getting a telephone call and not an email or text message asking me to contact the company if there was a problem with my account.  Told him to prove that he was who he said he was.  The phone went dead.

[mod edit - number edited incase it's an innocent number being spoofed]

[nodrogd]

The long delay is a fairly obvious sign you have been “robo-called” by automated software, which has ascertained you are a real human being & not an answering machine, & then passed you on to the scam call centre.

The numbers used are either faked or increasingly are cloned from genuine businesses & households, hence the mod removal from your post above.

The only way of avoiding these is a call filtering phone with something like TruCall built in.

A word of warning. As you have answered one of these calls, the scammers will have now flagged your number as responsive. This will inevitably mean more calls from the same scam outfit, plus your number will be circulated to other scam call centres who will also try calling you.

[goslow]

---

@BunnyWoof wrote:

Just had a call from an Indian gentleman (number 01132137xxx) who, after a very long delay, asked if i was aware that my internet was going to be cut off after 7 days.  Told him that he was obviously not from Virgin and, if he was, why was I getting a telephone call and not an email or text message asking me to contact the company if there was a problem with my account.  Told him to prove that he was who he said he was.  The phone went dead.[mod edit - number edited incase it's an innocent number being spoofed]

---

Well, at least you recognised it for what it was, a scam.

Best approach is not to answer unrecognised caller IDs or let the call go to answering machine and listen to it later.

If you do happen to pick up a scam call, the best approach is to hang up without talking to the scammers.

Once they have confirmed a particular number is working, and someone at that number is willing to talk to them, it is only likely to generate more of the same scam calls.

[Ayisha_B]

Hi @BunnyWoof,

A warm welcome to our Community Forums 😄

It was a scam indeed- thank you for flagging this and for remaining vigilant!

We have some useful tips here on how to handle these types of calls. 

Feel free to give us a shout should you have any other concerns.