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SMS scam alert

Tuning in

Just received this sms from sender virginmedia which looks to be a scam as the domain is registered in Moscow. 

We are unable to confirm your billing information. Please validate your current information to avoid a line interruption: 


Very Insightful Person
Very Insightful Person

Report to  7726 and delete, read more here How to report scam texts and mobile calls to 7726 - Ofcom

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Forum Team
Forum Team

Hi @gwemyss, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the scam notification you have received recently.
Please be aware - we would never ask you to verify information by logging in.

Please get this reported as provided in the thread as soon as.
Let us know how it goes.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Just joined

It has just landed in my messages. So it's still ongoing.

Hi @Troilus 

Thanks for posting and welcome to the community. Please do report it to the number outlined (7726) 

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Tuning in

I just had the same one, straight in the bin 🙂

Hey stuart-j, thank you for reaching out  and please do report it to the number above.

I would also delete it and block the number. Thanks 

Matt - Forum Team

New around here?

Joining in

I’ve just received this from 

We were unable to validate your billing information. Please confirm your current info to avoid your line being suspended:


Hey @SteveL5,

Thanks for reaching out, what we would advise you do for this is report this on our website Here. We would advise checking into your online account yourself using the My VM app just to check all your billing information is correct.