I've received a SMS text from 07480 632098 stating "Hi, your Virgin kit will arrive Thu 21 Oct. Yodel will..." The message includes a link supposedly to the Virgin app. I've not had any email or other communication in respect of this and have therefore assumed this is a spam/phishing attempt to install something other than the actual Virgin app. Blocked as such.
Is this the case, or has VM determined I need to replace something and hasn't advised (which seems unlikely)?
Re: SMS "your Virgin kit will arrive..." - Genuine?
Thanks for your post and apologies to hear you've received a text that you were not expecting.
It sounds like the message may be genuine but if you've not ordered any replacement equipment then there's a chance, as mentioned by Tudor, that someone else has just mistyped their number.
We can try and locate the account using the mobile number, if we are able to then we can remove it to stop any further communication.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.