Hi,
Today I received an email from the following email address eq-rtns-noreply@virginmedia.co.uk
Telling me I need to return my Hub to avoid having a £40 charge on my account
I closed my original virgin media account in late February 2022 approximately. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub)
I have since rejoined virgin (last 3 months) and only have broadband with them. They posted a new hub out to me to use.
I have called virgin this morning and they cannot see the email that has been sent to me, and have confirmed that my original account was successfully closed and they had received the returned equipment.
Is the email I received today genuine or a scam?
Please help.
Many thanks,