Menu
Reply
fflipper
  • 1
  • 0
  • 0
Joining in
257 Views
Message 1 of 3
Flag for a moderator

Reset telephone security phrase

Hello

No idea what my telephone security phrase/word is.

What's the easiest way for me to set up a new one?

Thanks

0 Kudos
Reply
Graham_A
  • 15.64K
  • 2.19K
  • 6.72K
Very Insightful Person
Very Insightful Person
249 Views
Message 2 of 3
Flag for a moderator

Re: Reset telephone security phrase

As far as I know the only way is to go through alternative security questions with the telephone team and once passed they will arrange to send a reminder letter to the account holder's address.

If there is another way then I'm sure the @Mod_team will get a VM Forum Team member to reply here.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Steven_L
  • 4.01K
  • 300
  • 390
Forum Team
Forum Team
75 Views
Message 3 of 3
Flag for a moderator

Re: Reset telephone security phrase

Hey @fflipper

 

Thanks for your post and welcome to the community.

 

I'm sorry that we are only just getting to your post now, if you're still having problems getting your memorable word changed, please respond to the private message that I have sent over and we can get this changed for you.

 

 

Regards

Steven_L

0 Kudos
Reply