In 2021 I had to call the customer service due to some problems we were having with the installation of the hub and it was difficult to get through an agent as the "secret password" was wrong. I have no idea what this secret password is, but it's impossible to speak to the support team without it.
They said they would send it to me via post. Never received anything. I called again and requested it 3 more times over the phone for a total of 4 times in 2021. Never received anything.
Recently (2022), I called them again to request it and complained about it, they said they will send it to me. Again, nothing.
They only seem to be good at sending letters to tell you they have increased the price of your broadband, but never help you with anything and never sent me this password.
I need this password to talk to someone as my contract is coming to an end soon and I will need to talk to someone and they don't seem to even want to talk to me without this password.
I am honestly tired. It's 2022 and still no password. I am considering going down a legal route somehow if this means being able to get this password and talk to someone.