I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. I’m being called for collections for someone else. I don’t have, have never had and now will never have a virgin media account. I have explained this to every agent and have never been able to get my number removed from the system. I’m never able to speak to a manager and the agents end up hanging up the call on me when I tell them I’m not happy with them simply saying they’ll remove my number. As they never do.
I have also tried to complain but can’t do that either as I’m not a customer.
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I'm so sorry to hear that this is happening. I can confirm that the number you've provided there is a genuine Virgin Media contact number. Did they state if this was for mobile or cable services at all when they've called?
As per our prev correspondence my phone number has been incorrectly linked to an account that is in collections. Virgin have sold the debit and my information to 3rd parties and they are now using my number to collect a debit that is not mine. I have prev told these debit collection agencies 20+ times that I am not Annie O’Neil but they do not believe me and will not remove my number. Given that virgin have sold on the miss-information virgin should be rectifying the situation.
can you look in to this and advise what action is being taken to ensure I’m not contacted again. I would also like to log a formal complaint, I’m not able to do this via the normal way as I am not a customer. Can you advise how I do this?