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LM2345
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Repeated Collection calls wrong number

I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. I’m being called for collections for someone else. I don’t have, have never had and now will never have a virgin media account. I have explained this to every agent and have never been able to get my number removed from the system. I’m never able to speak to a manager and the agents end up hanging up the call on me when I tell them I’m not happy with them simply saying they’ll remove my number. As they never do. 

I have also tried to complain but can’t do that either as I’m not a customer. 

can someone help me get this fixed please? 

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Zach_R
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Re: Repeated Collection calls wrong number

Hi @LM2345,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that this is happening. I can confirm that the number you've provided there is a genuine Virgin Media contact number. Did they state if this was for mobile or cable services at all when they've called?

Thanks,
 



Zach - Forum Team


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LM2345
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Re: Repeated Collection calls wrong number

Hi, thanks for getting back to me. I think they have only ever said “virgin media” account I’m assuming it’s cable but I don’t really know. 

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Zoie_P
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Re: Repeated Collection calls wrong number

LM2345,

Thanks for your reply.

I will pop you over a PM to get your number and to see what is going on 🙂 

Zoie

Zoie_P
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Re: Repeated Collection calls wrong number

Thanks for messaging with me LM2345, 

Please keep us posted if you hear anything else.

Zoie

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