a week ago
My family member Received a scam phone call and downloaded remote access app. on their mobile phone. We’ve deleted app and disconnected internet. Is there anything else that we should do? thanks for help- obviously we’re not tech savvy
Run a virus and malware scan, also educate all family members to treat any call as suspicious, never give out any personal details and never click on links in emails.
If in doubt contact VM on 150 to clarify if they are genuine.
If someone claims to be from VM but tells you that they can only be reached on a different number then you can be sure its a scam.
Was the remote app downloaded on the mobile phone or PC?Was access granted to the device via the app?
If on PC & access was allowed scan with MalwareBytes & AdwCleaner.Change banking passwords & set up 2-step authentication on all accounts which can use this.
It was just downloaded on mobile phone. Thanks for helping!
Thanks for the info!