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jmorris607
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Reinstalling ntl email

Hi can anyone help please. Just today Ive been getting a message on my email on my android to sign in again. When I do its saying password not recognised. Ive now uninstalled it and reinstalled it and its not recognising my password. Have I now lost all my emails? Any help much appreciated.

UPDATE

ive now got back into my email account all still there but folders have gone. Can i get those back?

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coenoby
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Re: Reinstalling ntl email


@jmorris607 wrote:

.....Ive now uninstalled it and reinstalled it .......

ive now got back into my email account all still there but folders have gone. Can i get those back?


From what you say it would seem that you are managing your emails through an email app on your phone.

What do you see when you access your Ntlworld.com email account directly through the Virgin Media webmail service? Try that from this link. https://mail.virginmedia.com  

Are the folders there? If they are not there or in your email app on your phone then they are gone for good I'm afraid. 😮 VM  do not keep backups.

Coenoby

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