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flannal1981
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Recieved a call from mobile number claiming to be a Virgin Rep

Hello,

I recently cancelled my virgin as they couldn't offer me a deal that a new customer would get. I'm not willing to pay more for the same service someone else is going to pay cheaper for. The cancellation went through, but today i got a call from a mobile number claiming to be a virgin rep and that they could offer that deal. I just want to check if other people have taken calls from Virgin staff from mobiles or is this a scam?

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Steven_L
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Re: Recieved a call from mobile number claiming to be a Virgin Rep

Hey @flannal1981 and welcome to the community,

 

Some of our team members are using mobile numbers to contact customers whilst working from home at the moment. When did this call happen? I can check this against the notes from your account. 

 

I can see from your notes that you have spoken to the team since you last posted to arrange a new deal, is everything now ok with the new deal that was arranged?

 

 

Regards

Steven_L

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