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Receiving my wife's emails

Prince_Charming
On our wavelength

on ‎30-12-2022 13:30

I separated from my wife over 2 years ago ,virgin media were informed of this.

Yet I have started receiving my wife's emails. And I thought that there no way virgin media can make a mistake like this but. I can still log in to my wife's account online!

There must be a way to stop this. 

Please help

Thank You.

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3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

on ‎30-12-2022 15:22

@Prince_Charming  Who was the account holder? You or your wife?  Only the account holder can arrange for the email address to be deleted

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Prince_Charming
On our wavelength
In response to Graham_A

on ‎30-12-2022 21:16

It was myself, i had to transfer the account to my wife.

She even had a new contract etc.

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Jodi_S
Forum Team
Forum Team
In response to Prince_Charming

on ‎31-12-2022 08:43

Hi Prince_Charming,

A warm welcome and thanks for posting on our community forums. Thanks for bringing this to our attention, we would like to invite you in for a private chat so we can see why you have started to receive your old emails.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

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